Terms & Conditions

1. Definitions

In these general terms and conditions, the following terms are defined as follows:

• Bottle Up! B.V.: The private limited company Bottle Up! B.V., located in Amsterdam and registered with the Chamber of Commerce under number 74656325.
• Customer: The natural person or legal entity that enters into an agreement with Bottle Up! B.V.
• Parties: Bottle Up! B.V. and the customer jointly.
• Consumer: A customer who is a natural person and acts for purposes outside their business or professional activities.

2. Applicability

2.1. These general terms and conditions apply to all offers, quotations, agreements, deliveries, and services of Bottle Up! B.V., unless otherwise agreed in writing.

2.2. Deviations from these conditions are only valid if explicitly agreed upon in writing by both parties.

2.3. The applicability of general terms and conditions of the customer or third parties is expressly excluded unless otherwise agreed in writing.

3. Offers and Quotations

3.1. All offers and quotations from Bottle Up! B.V. are without obligation unless explicitly stated otherwise.

3.2. A quotation is valid for 14 days from the date of issuance unless another term is stated.

3.3. If the customer does not accept a quotation within the stipulated period, it automatically expires.

3.4. Offers and quotations do not automatically apply to future orders unless otherwise agreed in writing.

4. Prices and Payment

4.1. All prices are expressed in euros and are exclusive of VAT, administrative costs, shipping costs, and other additional costs unless otherwise stated.

4.2. Bottle Up! B.V. reserves the right to change prices at any time unless otherwise agreed in writing.

4.3. Invoices must be paid within 14 days from the invoice date unless otherwise agreed in writing.

4.4. In case of late payment, the customer is in default by operation of law and owes interest of 1% per month on the outstanding amount.

4.5. In case of non-payment, all extrajudicial collection costs and reasonable legal costs are borne by the customer.

5. Delivery and Retention of Title

5.1. The ownership of delivered products remains with Bottle Up! B.V. until the customer has fully met their payment obligations.

5.2. As long as ownership has not been transferred, the customer may not pledge, resell, or encumber the products in any way.

5.3. If the customer fails to make payment, Bottle Up! B.V. has the right to reclaim the delivered goods.

6. Right of Withdrawal (Consumers)

6.1. If the customer is a consumer, they have the right to withdraw from the agreement within 14 days after receiving the products without stating a reason.

6.2. The consumer must return the products unused, in their original packaging, and in undamaged condition. Return costs are at the consumer’s expense.

6.3. Bottle Up! B.V. will refund the purchase amount within 14 days of receiving the returned items, provided they are received in good condition.

7. Warranty and Liability

7.1. Bottle Up! B.V. guarantees that the delivered products comply with the agreement and the legal requirements for food safety.

7.2. The warranty does not apply to damage caused by improper use, incorrect storage, or external causes.

7.3. Bottle Up! B.V. is only liable for direct damage and is never liable for indirect damage, such as consequential damage or lost profits.

8. Transport and Storage

8.1. The customer is required to store the products properly upon receipt in accordance with the storage conditions indicated on the packaging and the applicable food safety regulations.

8.2. Bottle Up! B.V. is not liable for damage or quality loss due to improper storage or transport after delivery to the customer.

9. Sustainability and Environment

9.1. Bottle Up! B.V. strives for sustainable business operations and encourages customers to recycle used packaging in accordance with applicable environmental regulations.

9.2. Customers can participate in the Bottle Up! B.V. return program, where empty bottles can be returned for reuse or recycling.

10. Force Majeure

10.1. In the event of force majeure (such as strikes, natural disasters, delivery issues, cyberattacks), Bottle Up! B.V. is entitled to suspend or terminate the agreement without being liable for any compensation.

10.2. If force majeure lasts longer than 30 days, both parties have the right to terminate the agreement in writing.

11. Complaints and Disputes

11.1. Complaints about delivered products or services must be reported in writing to Bottle Up! B.V. within 14 days of discovery.

11.2. Bottle Up! B.V. will respond to the complaint within a reasonable period and provide a solution where possible.

11.3. All agreements are governed by Dutch law. Disputes will be submitted to the competent court in the district where Bottle Up! B.V. is established.